Refund policy

At Sfcone, we aim to provide a clear, fair, and transparent return and refund process. If you are not satisfied with your purchase, please review the policy below.

1. Return Window

You may request a return within 30 days of receiving your item.

Return requests made after 30 days from the delivery date will not be eligible for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging, with all tags and labels intact.
A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

Items specifically marked as “Non-Returnable” at the time of purchase are not eligible for return.

For hygiene and safety reasons, certain items may not be eligible for return if they have been used, worn, washed, altered, or damaged after delivery.

3. Return Process

To initiate a return, please follow these steps:

Contact us at hello@sfcone.com with your order number and reason for return.
Our support team will review your request within 1–2 business days.
If approved, we will provide return instructions. Returns should be sent to our return address listed below unless otherwise instructed by our support team.

For returns due to customer preference, such as ordering the wrong size, color, or simply changing your mind, customers will need to purchase their own return shipping label from their preferred carrier.

For returns caused by our error, such as a defective, damaged, or incorrect item, we may provide a pre-paid return shipping label by email for you to download and print, or provide another suitable resolution.

Important

Items returned without prior authorization may not be accepted.
Please make sure the return package includes your order number or return authorization information so we can identify your return.

4. Return Address

Approved returns should be sent to the following address unless otherwise instructed by our support team:

Sfcone
8 Dorsay Ln
Pensacola, FL 32506
United States

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

If the return is due to customer preference, including but not limited to ordering the wrong size, choosing the wrong color, or changing your mind, the customer is responsible for purchasing and paying for the return shipping label.

If the return is due to our error, such as a defective, damaged, or incorrect item, we will be responsible for the return shipping cost or provide a suitable resolution.

Original shipping fees are non-refundable unless the return is caused by our error.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.

6. No Restocking Fee

We do not charge any restocking fee for eligible returns.

7. Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 3–7 business days after the return has been inspected and approved.

Processing times may vary depending on your payment provider or financial institution.

Partial Refunds

Partial refunds may be granted in certain situations, such as:

Items returned in used or damaged condition not caused by our error.
Incomplete returns, including missing parts, tags, packaging, or accessories.

8. Late or Missing Refunds

If you have not received your refund after it has been approved:

Check your bank account again.
Contact your credit card provider, as processing times may vary.
Contact your bank, since there may be additional processing time before a refund is posted.

If the issue persists, please contact us at hello@sfcone.com.

9. Exchanges

We only offer replacements for items that are defective, damaged, or incorrect upon arrival.

To request an exchange, please contact us with your order number, details of the issue, and supporting photos if applicable.

10. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

We will evaluate the issue and provide a suitable resolution, such as a replacement, refund, or other appropriate solution.

11. Contact Information

For any questions regarding returns or refunds, please contact us:

Business Name: Sfcone

Email: hello@sfcone.com

Phone: +1 812-496-2064

Business Address: 8 Dorsay Ln, Pensacola, FL 32506, United States

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time, ET
Sunday: Closed